ABOUT UBA BANK

I made a transaction with my UBA ATM card on December 2, 2025, to pay for your Iraq visa. The transaction was successful, but the Iraq visa system did not receive the money. Immediately, on December 3, I reported the issue to the bank, and they told me to wait 11 days. After that period, I still did not receive any alert or refund. They then told me to wait 21 days. Since then, I have continued to complain, but now UBA is saying that after 120 days, they can no longer trace or recover my money. Please, what can I do about this? I need your advice on how to recover my money from UBA.

14536 comments

Comments (36)

umar jibo1 month ago
Going to regulatory agencies is extra mile, just an email detailing your transaction to the bank. If no response, armoured with this and other written complaints so, forward it to the bank again and cbn customercare and see if your money is not recovered.
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James Ishaya1 month ago
I'll advise u if you have the evidence, that's the transactions details, you can go to National Deposit insurance cooperatioy (NDIC) that's the right channel to ur complain, then will recover ur money
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Abubakar Mustapha1 month ago
I'll advise you if you have the transaction details and all evidence go to National Deposit Insurance Cooperation NDIC are the right channel for your complains
23
Yinusa Isiaka Adenle Positive2 days ago
That's the main related reason I stopped using UBA Bank. They can never help you to recover any transaction of such
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