Bad experience with the travel agent

Not a very good experience with the travel agent during Kerala visit . We travelled 6 days 5 nights in Kerala in early November 2026. They leave the things with the driver , which they book with the third party. Whatever driver feels he does with the guest. Driver is instructed in which shop and places of activities to take the guests. They have tie up with different places including shops , massage centres, boatings, rides, resturants etc. They don't like if you go other shops or places. Be carefull while dealing with the firm . We have learnt a lesson that when we deal with such travel agent that time we need to get all the minute details, including time with the date of each activity. You may not get the same service what you have booked for . After booking a package where premium house boat was written in the email , we got delux house boat ( as the house boat staff said ) which was dirty and old house boat. The travel agent continuously was saying it was a Premium house boat at Alleppey but as per the staff of the house boat it was not . Booked the package in February for November , inspite of that good house boat was not provided and the travel agent was saying price has increased so could not book good house boat. They said rate of boat was very high but actually we it found it was less than half on different online booking web sites for the house boat. They speak sweet but don't stick to their words. In the cab, the driver also was not cooperating to go to temple in the morning and was saying lot of rubish , but he agreed to go to the temple in the morning after lot of arguments and after ensuring that the cab agency will get extra payment. Same itinerary ( including temple visit) , same total running hours of driving but took extra payment for going to the temple in the morning . The travel agent asked us to the driver and cab agency. They said they will instruct but did not instruct the cab driver or agency. Thet charged extra payment for kilometer run with drivers duty hours also though it was covered in the itinerary , only time of going to the temple was not mentioned. They travel agent did not coordinate and asked to talk to the driver directly and unfortunately later on they blamed that we talked to the driver directly. We were compelled to agree to pay extra otherwise the driver was not going.Everything was informed to the agency before hand but they behave very rough The travel agent just act as an agent and does not coordinate properly and always asked us to talk to the cab agency and driver directly . They give mental pressure while travelling and can not enjoy freely. You can not stop in a resturant or tea shop as per your choice as the driver will not stop the car. Many times they said this place is not opened or closed or not useful of visiting, but we found actually the sitiation was different and found the places opened . The travel agency don't coordinate with the driver or the cab agency properly . The guest has to tackle the situation. The driver always tried to take us to the shops of his choice where rates were double. The travel agent prefers some hotels of their choice. Inspite of saying some hotels are not good ,we insisted for those on the basis of the reviews available on the web sites and found those hotels were very good which we choose. Even they says Five Star hotels are not good and three star hotels are better. The travel agent changes their words very frequently almost on each and every matter. Some times they said they would do something , later on they denied. Even after written confirmations they deny the service . Can't trust their words . All should choose their own itinerary and hotels and advice them to arrange as the guests feel best. Problem is that, the driver does not want to follow the itinerary and try to skip the places to save kilometer and will try to take you to the other places as per his interest. The travel agent is a middle man and he does not always help or coordinate properly with the service providers they engage. There is a big problem in the level of understanding also.