beware of Facebook ads app install

On August 15, there was a minor issue at the bank involving cybercrime. Transactions of 10,000 and 5,000 were made from my account, which is a cybercrime. I did not perform any activity or provide any OTP in any way, yet money was deducted from my account. The bank officials are saying that they cannot do anything about it and that only the cybercrime department can handle it. This means that even keeping money in the bank is not safe. Anything can happen at any time.