Scam involving a story about buying Scotiabank debt

Dear PagoEfectivo team: I urgently request attention regarding a payment made using CIP code No. 413724227, which appears to have been generated and used as part of an alleged scam involving identity theft impersonating Scotiabank Peru. TRANSACTION DETAILS: CIP Code: 413724227 Receipt number reported: 413724227 Phone number used by the alleged scammer: [PHONE] Entity claimed to represent: Scotiabank Peru Offered modality: Debt purchase. The payment HAS ALREADY BEEN MADE. The person contacted me claiming to be from Scotiabank and provided the CIP code to make the payment as part of a supposed debt purchase operation. Subsequently, a direct verification was made with Scotiabank, which informed that such communication and procedure do not correspond to the bank, so this appears to be an alleged scam and identity theft. Since this is a recently detected incident, WE URGENTLY REQUEST: - Identify the merchant, company, account, or user who generated CIP 413724227. - Formally register the fraudulent operation. - Verify if the funds are still in the process of settlement or disposition. - If technically and legally possible, take preventive measures to avoid the funds being withdrawn or transferred while the case is investigated. - Inform us of the corresponding procedure to request recovery or refund of the amount paid. - Preserve the records associated with the CIP and the operation so they can be provided to the competent authorities in case of police or fiscal investigation. - Inform us what additional documentation we must present. We have the payment receipt, conversations, phone number used, and other evidence related to the scam.