TV scam

Hello, wanting something cheaper I acquired a product from a platform, it worked super well for 1 month and the next it was no good. Supposedly I paid for 3 months, they saw my messages and didn't even respond. I have the name and bank account of this person. Be careful. If you know how I could proceed in this case I would appreciate it, do you think I can do something? The number is [PHONE] ✅️PICHINCHA # 2214750745 SAVINGS NAME: Jimenez Diana Jea