Abdul Latheef Puthenveedu3 weeks ago

MESSAGE

Frauds every where.

on 01/07/26,I hv taken a Rapido auto ride. When my destination was 85 mtrs away, the captain dropped the auto and asked me get down. When I have pointed out that my destination is not reached, he said I have to pay additional amount to take me further. When I refused, he became wild and demanded payment. I told him I will report and pay to Rapido and he can collect his fare from them. He became very unruly and hit on my right forehand and snatched my mobile and tried to escape. Near by people got involved and questined his behavior with a senior citizen. Then he dropped me at my destination and demanded payment in haste. Confused by the situation, instead of fare 247 I paid him 267. I have Lodged a complaint in the " ride help" of Raido. Since I didn't receive any response from Rapido, on 02/07/26, I have searched in google for Rapido customer care number and I round a number. When I called that number was busy. He called me and confirmed he is Rapido customer care executive. He told me my complaint lodged in "help " did not get registered and asked me to follow him in WhatsApp to register my complaint. Since I was eager to report the Criminal behavior of the driver, I followed his directions and installed some app suggested by him. Then he told me the additional amount of Rs20 collected from me is re-funded to my account and to confirm. I told him money is not the factor, my complaint is about his behavior. When he insisted to confirm the refund, I entered my upi pin and checked my balance. By this time my friend got suspicious and asked why he is asking for these details when we are interested only in lodging complaint. Then he sent me message"weit ", instead of wait. I tried to disconnect with him. But I had to take out my sim for getting disconnected with him. Further I blocked his number and reported. On 04/07/26, when I tried to make a upi payment, I found my balance is with drawn on 03/07/26 through a upi transaction. I didn't receive even sms alert from my bank. When I inserted my sim card in another mobile I was asked authentication for making upi payment. I don't understand how the frauds succeed in making upi payment from other device? Just because of no response from Rapido against my complaint lodged against their ride captain, I met with a loss of Rs9000. To my email complaints to shoutout@ rapido. bike also I didn't receive a solution.