scam calls and voicemail

The worst part is listening to the voicemail, but even with apps and everything, they tell you this message could be important. It showed that it was from Claro, and it could be about people deprived of liberty, because it happened to my mother. She answered one of these similar numbers, and there are thousands. The guy said he was from Chileaniende and that she had three unclaimed bonuses. She is an elderly woman. He also had her write down codes and then dial numbers, etc. The thing is, the guy even knew my dog's name from the social registry!!! And I was hospitalized. Long story short, it's a scam!!!! My mother’s Cuenta RUT was left at zero, and she realized it when she went to the supermarket to bring me water and some things to the hospital. It wasn’t millions, but it was the money to get through the month, and nowadays that HURTS!!!! Please keep reporting these hackers and never listen to voicemail messages. It’s like opening a door there and they get into your phone, like what happens with those reported loan sharks. People gave authorization, and they were able to take over the person’s phone. The numbers are from these terminals, but last month they were different, and the voicemail says “Alooo” as if it were your own voice. People, report and report. And Claro, please????!!! Hello, you have scammers using your company credentials.