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Very important legal advice to my family in the Truecaller family
Here is the comprehensive legal and procedural guide to protect yourself and deal with digital fraud cases: 1. Immediate legal actions when exposed to fraud: - Document evidence: Take screenshots of phone or computer screens showing conversations, fake advertisements, and money transfer receipts. - Save digital data: Keep the scammer's phone number, email address, and the URLs they used. - Report to the bank immediately: Contact your bank to stop credit cards and try to freeze the money transfer sent to the scammer. 2. Official reporting channels (by country): - Arab Republic of Egypt: Call the hotline of the General Department for Combating Information Technology Crimes at 15080, or go to file a report at the ministry headquarters in Abbasia or at security directorates. - Kingdom of Saudi Arabia: Report via the "Kulna Amn" app, through the "Absher" electronic portal, or call "Emergency Services". - United Arab Emirates: Use the "eCrime" platform of Dubai Police, the Abu Dhabi Police app, or call "Emergency Services". - Other Arab countries: Go directly to the "Cybercrime Combat Office" affiliated with the General Security Directorate or the Judicial Police. 3. Preventive legal and contractual drafting: - Deal through trusted platforms: Avoid buying or transferring money to individuals via social media; limit yourself to platforms that offer a "buyer protection" feature. - Review terms and conditions: Read the refund policy and data privacy clauses before entering any financial information. - Digital contracts: For large commercial transactions, make sure to sign electronic contracts protected by the official digital identity recognized in your country. 4. Technical measures supporting the legal position: - Activate two-factor authentication (2FA) on all your bank and personal accounts to prove you did not neglect protecting your data. - Avoid sharing secret codes: Do not share one-time passwords (OTP) or passwords with anyone, as you lose your legal right to compensation if it is proven you voluntarily gave these codes.
